Here to There Movers

They have F rating with BBB.

. Damaged furniture not repaired or reimbursed.

There was $300.00 worth of damage. They were nonresponsive to my claim. Nonresponsive to BBB& Attorney General consumer protection.

They said I had bedbugs but it was residue after heat treatment. They stopped in middle of move and left.

I had to pay double by hiring another mover.

This company hires criminals. "Fly by Night" should be their company name.

Move size: 1 Bedroom Home Service cost: $500

Bought a Groupon for 94 dollars that had a 200 dollar value of moving. Was charged 600 still after the Groupon for a couch, a bedroom set, bed, two TVs, random boxes and a freezer. This job took 3 guys almost 5 hours.. When a year ago with more stuff it took a real moving company 3 hours. We were hit with gas charges for some reason even though 40mi is suppose to be in the cost. With only one "experienced" mover it made it super slow, so we had to pay for new guys to be there and damage our stuff. Then when it came time to pay we did not agree, we did not sign and yet the card was still charged. We were swore at over the phone and threatened. Will be disputing the charges.

Move size: Partial Move Service cost: $860

My family and I had planned to re-locate to Tampa Bay,Fl. from Fishers,IN. for employment reasons. My husband and I decided to use a very familiar large moving company we'll call XYZ. We booked this move WELL in advance ! 6 Months in advance, in fact ! The evening just PRIOR to our MOVE DAY, a rep from XYZ called and requested that we change our move to a later date. Because of our jobs, this WAS NOT an option !! They then informed us that they simply couldn't handle our move because of a "schedule conflict"!        Naturally, My husband and I were beyond frantic ! We began searching online, phone books and friends to locate & contact any and every moving co. possible ! After approx. 11 companies told us they simply could NOT do a move on such short notice, esc, being an out of state ! We then found a company called "Here to There Movers", which honestly, I'd never heard of prior to this. The Customer Service Rep. that answered was extremely pleasant and quickly eased our worries as she stated, they would do "ANYTHING" to assure that we were taken care of ! After a few brief holds, while she contacted mgrs.etc.,,to confirm this could be done, she returned and notified us that she COULD in fact book our move and arrive at the originally scheduled time. I will admit I was a bit hesitant as again, I had never heard of this company ! They arrived promptly at the scheduled time and were extremely polite, professional, and very friendly. We were there while our belogings were loaded and were quite amazed at the skill level of these men ! (Thomas B.&  Rosevelt D) We had some pretty difficult obstacles, such as treadmill from the 2nd fl,etc.. In the end, our belongings arrived at our new home in Florida without any incident ! Not one broken item, no issues whatsoever ! I am SO GRATEFUL TO HAVE FOUND AND WISELY CHOOSEN "HERE TO THERE MOVERS"! We truly don't know what we would have done had they not come to the rescue ! I WOULD RECOMMEND "HERE TO THERE MOVERS" TO ANYONE !! .

Service cost: $5200

List of items broken during moving   ·         Master bedroom lamp. Smashed on the side. These two lamp shades were pack in one of my plastic binds but I guess they were a little big and they close the bind too tight and it god damage.   ·         King mattress: this item was wrap only in that transparent wrapping plastic. I told them that mattress was too big and too heavy to be wrapped just with that. The mattress got dirty and ripped in three corners. ·         King mattress cover: got dirty and ripped in three corners. ·         King bed: on different sides of the bed, the wood got damage with very visible dents. ·         Crib: on different sides of the crib, the dark wood got damage with very visible dents. ·         Master bedroom humidifier: since the move, it hasn’t been working properly making lots of noise. ·         TV console: several pieces to hold two inside shelves are missing. We can’t put the selves together to hold dvr or blue ray player. ·         4 lamps: these lamps were packed but several pieces are missing. The shades are loss and can’t be used for safety reasons. We found one lamp was throw inside a bicycle buggy we have without any wrapping. Totally inappropriate. This lamp shade is white, got dirty and have dents. ·         Kitchen table: One leg is broken and another partially broken. ·         Frames and paintings: the movers didn’t bring even ONE box to pack appropriately all our pictures and paintings. They wrapped them in blankets and when they got to North Carolina left all my pictures in piles or against the walls all over the house and several got scratched. ·         The kitchen boxes: the guys that packed the kitchen draws, literally throw all my staff in a huge box piling up important documents and things. They should have packed things in smaller boxes and then put that in the big box for protection. In the middle, the literally throw all the condiments packages that were in one draw and kept putting more things on top. All those condiments (soy sauce, ketchup) broke and ALL MY IMPORTANT PAPERWORK AND THINGS GOT DIRTY AND STAIN. That’s not a good service. ·         One closet box I opened I found they throw my clothes on the of the box. I assume they didn’t have more boxes. ·         Big glass broken. ·         White Moroccan base broken. ·             Very dissatisfied with the service because:                                                                                     ·         Didn’t bring enough pads to pack our delicate. ·         Didn’t bring enough boxes. ·          Didn’t bring even one picture painting box as promised. ·         At the end of the day, the guys run out of space in the second truck and came and told us: we can’t bring the rest of your things, pick the most import ones because we don’t’ have room. What? All my pictures/paintings and mirrors were hanging on the walls. I felt they could care less about my belongings. ·         Since there was no room in second truck we have to call and waited for at least 3 hours until someone told us what was going on and what the next step was. ·         They tried to charge us for a 3rd truck to pack the rest of our things. Totally unprofessional. ·         Around 4 pm I started walking around the house to find my house totally full of trash (tape empty rolls, plastic wrap rolls among other) all over the place. These guys left all the empty packing supplies around my house and didn’t even have the decency of cleaning up. I have to clean up all their trash. ·         Since they didn’t have enough pads (blue blankets) they literally throw a lot of our staff in boxes without any protection. List of items broken during moving   ·         Master bedroom lamp. Smashed on the side. These two lamp shades were pack in one of my plastic binds but I guess they were a little big and they close the bind too tight and it god damage.   ·         King mattress: this item was wrap only in that transparent wrapping plastic. I told them that mattress was too big and too heavy to be wrapped just with that. The mattress got dirty and ripped in three corners. ·         King mattress cover: got dirty and ripped in three corners. ·         King bed: on different sides of the bed, the wood got damage with very visible dents. ·         Crib: on different sides of the crib, the dark wood got damage with very visible dents. ·         Master bedroom humidifier: since the move, it hasn’t been working properly making lots of noise. ·         TV console: several pieces to hold two inside shelves are missing. We can’t put the selves together to hold dvr or blue ray player. ·         4 lamps: these lamps were packed but several pieces are missing. The shades are loss and can’t be used for safety reasons. We found one lamp was throw inside a bicycle buggy we have without any wrapping. Totally inappropriate. This lamp shade is white, got dirty and have dents. ·         Kitchen table: One leg is broken and another partially broken. ·         Frames and paintings: the movers didn’t bring even ONE box to pack appropriately all our pictures and paintings. They wrapped them in blankets and when they got to North Carolina left all my pictures in piles or against the walls all over the house and several got scratched. ·         The kitchen boxes: the guys that packed the kitchen draws, literally throw all my staff in a huge box piling up important documents and things. They should have packed things in smaller boxes and then put that in the big box for protection. In the middle, the literally throw all the condiments packages that were in one draw and kept putting more things on top. All those condiments (soy sauce, ketchup) broke and ALL MY IMPORTANT PAPERWORK AND THINGS GOT DIRTY AND STAIN. That’s not a good service. ·         One closet box I opened I found they throw my clothes on the of the box. I assume they didn’t have more boxes. ·         Big glass broken. ·         White Moroccan base broken. ·             Very dissatisfied with the service because:                                                                                     ·         Didn’t bring enough pads to pack our delicate. ·         Didn’t bring enough boxes. ·          Didn’t bring even one picture painting box as promised. ·         At the end of the day, the guys run out of space in the second truck and came and told us: we can’t bring the rest of your things, pick the most import ones because we don’t’ have room. What? All my pictures/paintings and mirrors were hanging on the walls. I felt they could care less about my belongings. ·         Since there was no room in second truck we have to call and waited for at least 3 hours until someone told us what was going on and what the next step was. ·         They tried to charge us for a 3rd truck to pack the rest of our things. Totally unprofessional. ·         Around 4 pm I started walking around the house to find my house totally full of trash (tape empty rolls, plastic wrap rolls among other) all over the place. These guys left all the empty packing supplies around my house and didn’t even have the decency of cleaning up. I have to clean up all their trash. ·         Since they didn’t have enough pads (blue blankets) they literally throw a lot of our staff in boxes without any protection.  .

Service cost: $6500

RUN AWAY FROM THIS COMPANY. Please contact me (317-500-3838) for video of damage to almost everything they touched. After showing concern on how they were packing my household items, they locked up the truck and threaten to take my items away if I didn't pay them in advance. Everyone I shared my experience with (realtor, neighbors, friends) told me i should have called the police. WORST (ALL TIME) EXPERIENCE of my lifetime. I don't just mean moving... ALL TIME WORST decision regarding anything. RUN! CALL SOMEONE ELSE... Honestly, please call me.

Move size: 3 Bedroom Home Service cost: $2500

Hired them to load our Uhaul. 3 guys show up and one guy it was his first week and he was totally high- smelled like weed. About an hour into them working he started yelling at his co worker and refused to pack something. These 2 guys argued for 30 minutes (I am paying by the hour). The guy that was high ended up quitting and leaving. The other 2 kept working but did a terrible job loading our truck. Our kitchen table and all chairs were broke. Our coffee table and end table was also broke. I filed a claim over 7 weeks ago and have had no response. I’m left with shattered furniture beyond repair, paid for this terrible service and guys arguing at my house. It was a complete mess!

Move size: 3 Bedroom Home Service cost: $500

Discovered an iPad stolen from original moving location.  The whole situation was handle badly by the company who later called me a liar, vindictive and went so far as to accuse of setting up the entire thing just to get money out of them!  I've never dealt with such poor customer service before in my entire 60 years on this earth!  I was told that they would only pay the industry standard of .60 per pound..$3.00..which they've never sent!  They made an offer of $100 at the beginning to pay for a used iPad but withdrew the offer after I hurt their feelings by hanging up on them.  Do not use this company!  They DO NOT screen their employees and post a horribly phony mission statement on their website.  These are people without any sense of responsibility or honor.

Service cost: $179

We hired this company, using a voucher from Amazon Local, to move our daughters from an apartment to a condo within 3 miles of eachother.  When our daughters went back to the apartment to bring more items, one of them found her iPad removed from it's cover and the empty cover lying amongst her things. Long story short, the company repeatedly told us it was probably lost, then told her they would talk with the crew and replace it if they couldn't get it back, then offered $100 to replace it, then told us they would give us $1.50.  Which they never did.  I filed a complaint with Amazon Local, who I've used several times over the past year.  They immediately issued me a refund for the voucher, $170.00..which I did not request and was surprised to receive.  Now the moving company is calling me a liar, basically saying I set it up to get money out of them and demanding I pay the full pre-discounted amount of $341.00 within 30 days or they will take me to court.  I'm assuming Amazon contacted them and will not pay them.  I'm also assuming this is an issue that had nothing to do with me.  Wouldn't it be between Amazon and the moving company?  Do not use this moving company.  They related several different stories to us and sent rude and nasty emails and voice mails to us.  They also told me they do not do background checks on the crews. I never would have used them had I known this! Our daughters are all moved into their new home but worry about the guy, from the moving crew, coming back to rob them.

Service cost: $170

It is hard to imagine a worse moving experience than the one I had with Here2There movers this past summer. Mind you, I have never hired a moving company before this one, but I suspect that my expectations for communication, professionalism, and customer service were reasonable. Allow me to explain.

Our offer on a house had been accepted and with our 4 kids in tow, I knew we would need some help moving. In my hunt for a company to help us out, I came across Here2There on Groupon. I purchased the groupon, scheduled a truck and movers for the Friday afternoon of our closing date, and patted myself on the back for being so pro-active. We found a babysitter and packed all of our things into boxes prior to their scheduled arrival. We were 100% ready for them.

When the day of our move came, the movers never showed up. We had scheduled for them to arrive by 3pm, which I was assured by their office personnel would not be a problem because they had “an easy day” before us. At 4pm I called to inquire about their whereabouts, and was told to wait. At 5pm I called back to do the same and was told once again to wait. At 6pm I called again and this time was told that it wasn’t unusual for a truck to be late and that I should only worry if it hit 7pm. Still no movers. So 4 hours after they were supposed to have arrived I call once more and only now did someone have the courtesy to call the movers and find something out. I received a phone call back 30 minutes later saying the manager would give me a call soon. It was 8:30pm before I received that call and kid you not, he said “we’ve been at you apartment for an hour, but you were not there, so they left.” I had been sitting in my apartment since 2pm, so I told him how wrong he was. In a moment of pure audacity, the guy says “well, it’s late and my guys are tired. Is it a long move?” He then said he would call me back. I had heard nothing by 10pm so I called the main office and lost my mind.

The guy on duty said he was sorry for my trouble, that he would send someone out the next day and he said he would “go to bat” for me on a discount. To make a long and awful story short, the movers were an hour and a half late, they showed up with one less guy than I ordered, then 2 hours later 2 more guys showed up. They charged me for the guy I didn’t order and the amazing discount I received? 10%. Beyond that, they broke some of my stuff and after filing a claim with them I still have not received the reimbursement for those items.

Save yourself some trouble and find someone better.

Move size: Studio Service cost: $960

I WOULD NEVER USE THIS COMPANY AGAIN. The movers did not provide a proper estimate without checking to understand the scope of the job. They showed up over an hour late on the day of the move. They stacked items that should not have been stacked, such as bicycles on top of living room furniture which caused damage to the furniture. They rushed through the job trying to get to another job. The truck looked like the items were literally thrown into it. They scratched several pieces of furniture. We made a claim on one item to replace it, and they fought us against providing compensation, even though they were grossly and willfully negligent in packing the items. Clearly not professional. I would not recommend anyone use this company.

Move size: 3 Bedroom Home Service cost: $720